Offerings

• Scoping
  Understand the high-level business goals we want to achieve and what constitutes a successful PoV
• High Level Design
  Ensure the right coverage of the estate and the appropriate O&M components are included.
• Proof of Value
  Demonstrate the ease at which systems can be instrumented and start delivering value immediately

1 Day for small/medium organisations and 3 Days for Enterprises

• Introduction to the solution and what it can do for your organisation
• Meetings with stakeholders to scope the size of the PoV
• Documentation of business goals
• High-Level design based on the information gathered in the workshop
• Delivery of a Proof of Value

5 Days for small/medium organisations and 10 Days for Enterprise clients

• Scoping of the application and its peripheral components
• Scoping of the infrastructure ecosystem
• Document current alerting and notification strategy
• Scoping requirements for one dashboard & alerting
• Identifying current IT standards and processes that align to O&M best practices

1-2 days for small/medium organizations, 3 days for enterprises

• Deployment, Third Party Integration and Custom Dashboard Design
• Setup access, firewalls and routing requirements
• instrumentation best practices
• alerting policies integration to organisation
• Alerting and notification management system
• tailored dashboards setup and configuration
• Documentation and technical handover of the observability solution

5 Days for small/medium organisations and 10 Days for Enterprise clients

• Adoption
  • Software installation & configuration
  • Basic Alerting
  • Custom dashboards
• Maturity
  • Gap analysis and coverage
  • Advanced/Proactive Alerting & Threshold management
  • Advanced tailored dashboards
  • Business metrics
  • MTTD & MTTR analysis and improvement
  • Single pane of glass roadmap design and development
• Problem Detection and Response
  • Release baselining
  • Production issue detection and response coordination
  • Support to L2/L3 teams for root cause analysis and fixes
• Migration
  • Change of observability vendor
  • Migration to cloud
  • Migration of observability components (alerts, dashboards, events, etc.)

• Ensure key metrics and APIs are identified and documented
• Identify alerts and dashboards to represent KPIs and key metrics.
• Identify, understand and document data analysis requirements, objectives and constraints.
• Identify data analytics where possible.

1 Day for small/medium organization and 3 Days for Enterprises

• Key metrics reported and represented graphically on dashboards
• Alerts configured as per SLAs and represented as traffic lights.
• Documented map business and operation goals to metrics
• Setup, create and instrument data analytics where possible.

10 Days for small/medium organisations and 25 Days for Enterprises

• Discovery of support systems and services to push metric data and alert information.
• Document service integrations not completed due to lack of available integration modules or other reasons.
• Document data requirements for service integration that will be made available through analytics and tooling.

1 Day for small/medium organisations and 3 Days for Enterprises

• Integrated support systems with metric and alerting data being published.
• Documented outstanding service integration and challenges faced and anticipated.
• Documented data requirements for service integration.

5 Days per System

• Identifying automation requirements.
• Document bespoke extensions and tooling required.

1 Day for small/medium organisations and 3 Days for Enterprises

• Automations implemented based on customer’s automation processes.
• If no automation process is currently adopted, work with stakeholders to recommend automation solutions.
• Designs and implementations of bespoke extensions and tooling for outstanding metrics, data capture and alerting requirements from previous phases.

Estimate effort required subject to workshop outcome

• Present and explain the structure necessary to become Self Governing.
• Identify a team of champions and the solution experts who will maintain and scale the implementation and be the customer’s primary interface to the solution.
• Identify dependencies on external expertise and training required.

1-2 Days for small/medium organisations and 3-5 Days for Enterprises

• Documented processes to deploy and instrument applications through all phases.
• Self-sufficient teams who understand and are capable of independently managing the solution setup.
• Documented engagement processes with the solution support.
• BAU support agreements where required.

15-30 days of CoE architect engagement to lead the organisation through a self-governing journey