Our multinational customer uses Attuned Technology’s services to setup and manage their Observability estate.
In Sep ’23 Attuned’s consultants identified a degradation in database performance for transactions with third party verification systems. Our consultants immediately highlighted the issue to the stakeholders and ensured that it was added to the project issue tracker.
As the Observability system showed further degradation in these transactions, Attuned’s consultants built low-level dashboards, showing exactly which components were impacted with clear evidence from production and test environments.
Our customer’s conflicting priorities meant that the issue wasn’t addressed in time, and as a result, under the load of Black Friday transactions, the system suffered a severe outage. However, the insights obtained from the proactive observability setup by Attuned’s consultants enabled the customer to fix the issue quickly, preventing major loss of reputation and revenue.
Attuned Technology has vast experience in delivering proactive Observability systems. We understand its importance and know how to achieve it.
Our in-depth knowledge of software systems and processes, proven track record in setting up proactive Observability environments and the ability to work seamlessly with multiple teams and vendors makes us the right choice for your Observability needs.