|
Observability Service Offerings
|
|
Adoption
- Software installation & configuration
- Basic Alerting
- Custom dashboards
|
|
Maturity
- Gap analysis and coverage
- Advanced/Proactive Alerting & Threshold management
- Advanced tailored dashboards
- Business metrics
- MTTD & MTTR analysis and improvement
- Single pane of glass roadmap design and development
|
|
Problem Detection and Response
- Release baselining
- Production issue detection and response coordination
- Support to L2/L3 teams for root cause analysis and fixes.
|
|
Migration
- Change of observability vendor
- Migration to cloud
- Migration of observability components (alerts, dashboards, events etc)
|
|
Training and Enablement
- Knowledge transfer to key observability personnel and application SMEs
- Customised training tailored to customer’s requirements
- Setup of Centre of Excellence
|
|
ITSM Integration
- Integrate with customer’s ITSM system
- Test and validate integration outcomes
- Design and develop triage improvements of ITSM events for statistical analysis and reporting
|
|
Tailored Customisation
- Analyse gaps in observability coverage
- Design and develop tailored customisation for missing metrics, events, logs and traces
- OTEL configuration/development and enablement
|
|
What we do
We help partners in all technical phases of the Observability journey. Observability proof value, sales and pre-sales support, adoption, maturity, automation and customer self-sufficiency are some of the core deliverables of our practice.
Where needed we become an extension to our partners’ existing teams to help remove silos and ensure customer success.
Our Footprints
Banking & Finance: HSBC, Barclays, Citi…
Payments: Visa, Barclaycard, WorldPay…
Telecoms: Vodafone, Etisalat, BT, Ericsson…
Retail: Tesco, Sainsburys, Musgrave…
Software services: TCS, Wipro, Accenture…
Manufacturing: ASML, Panasonic, VisionExpress…
Logistics: Port of Felixstowe, DHL, RoyalMail
Airlines: BA, Etihad, EasyJet, Virgin
Utilities: British Gas, Centrica, Thames Water…
Public Sector: NestPensions, IdrettsForbund…
Our Skills
We are a boutique consultancy that took roots in 2005 to solve major Middleware problems at one of the world's largest banks. With our strong background in infrastructure, operating systems, middleware management and software lifecycle, we immediately realised that while there was monitoring for hardware platforms, a big gap remained in application monitoring. Our quest to fill this gap, introduced us to Wily Introscope and since then we have been on our journey of becoming Observability experts.
We are an energetic and passionate organisation with real experience in many technology areas. Our core skills sets include:
- Observability: Splunk, AppDynamics, New Relic, DataDog, ThousandEyes, Broadcom Wily, Dynatrace, Prometheus, Grafana, OTEL.
- Software Development: Java, .Net, Python, Node/Angular/ReactJs, Mobile SDKs, ELK etc.
- Cloud & Container Technologies: AWS, GCP, Azure, Kubernetes, Docker.
- Databases: Oracle, MySQL, Postgres, MongoDB, Couchbase, etc.
- Messaging Technologies: TIBCO, MQ series, ActiveMQ, Mulesoft, etc.
- SAP, Fusion Middleware.
- Infrastructure and Networks.
- Security Architecture.
|
